Cancellation policy

Some items in our store may be offered to you as a subscription.

This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions
When you purchase a subscription, you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.

Minimum Commitment
Our subscribe-and-save program is designed for loyal customers who enjoy fresh Scorpion Bay Coffee delivered regularly. To receive subscription pricing, a minimum of two (2) orders must be completed before cancellation.

Discount Eligibility
Subscription discounts are reserved for active recurring members. Orders canceled before the second renewal may have the discounted amount reversed or the order refunded at our discretion.

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.