Frequently Asked Questions

What is Scorpion Bay Coffee Company?

Scorpion Bay Coffee Company is a premium small-batch, roast to order, surfer owned and operated coffee company. We import our high quality Fair Trade, Orgainc coffee beans from around the world, then we personally blend and roast every one of our bad-ass coffees to be shipped directly to you.

Shipping

  • When is my order shipped?

    We ship within 72 hours of the order being placed.

  • What shipping carriers do you use?

    We use the United State Postal Service and Fedex. To keep shipping rates down we compare costs between these carriers and ship the most efficient way.

  • How can I track my order?

    We will send tracking information to the e-mail address associated with your order once the item has shipped. If you have not received your tracking information and it has been over 3 business days, please reach out to us.

  • Entering discount codes.

    On the last page before your click "complete my purchase" there will be a box where you can enter your discount code. Once you have entered the code, click "Apply". Your total amount will be updated to reflect the discount. 

  • Where’s my package?

    When we ship out your package, an automatic email will be sent to the email address that you provided when placing the order. Inside this email, you will find a clickable tracking number that will tell you exactly where your package is. If you are having trouble viewing this information, feel free to contact us.

  • What are the shipping rates?

    We provide FREE SHIPPING on ALL ORDERS on domestic orders. Any orders outside of the continental US area or Internationally will be calculated on our check out page!   To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. 

  • Where do you ship?

    We ship all around the world. 

  • How can I change my order after it’s been placed?

    Since the turnaround time on packages are so fast, changing an order after it’s been placed can be tricky. Because of this, we recommend calling us immediately upon realizing that something may be wrong with your order. We will always do our best to make sure you’ll get what you need, but cannot guarantee that we will be able to fix the order before it ships out.

  • How do I return an item/receive a refund?

    If you find that you’re not completely satisfied with your Scorpion Bay Coffee, we ask that you please email us and let us know why so that we may attempt to fix the situation. DO NOT send any items back with out first emailing us at Info@scorpionbaycoffee.com to set it up, or your returned items will not be processed. Once you reach out to Info@scorpionbaycoffee.com, you will be given instructions on how to return your order and get a refund.

Payment

  • What are my payment options?

    We accept Visa, MasterCard, American Express, JCB, Discover, Diners Club debit and credit cards, and PayPal.

  • How do I edit my subscription?

    When you would like to edit your Coffee Club:

    1. Log in to your account.
    2. Under "Account Details" select "Manage Subscriptions".
    3. Select the "edit" option.
    4. Once you have made the edits you like, click submit and you will be all set.
  • How do I cancel my subscription?

    When you would like to discontinue your subscription:

    1. Log in to your account.
    2. Under "Account Details" select "Manage Subscriptions".
    3. Select the "Cancel" option.
    4. Confirm you want to cancel the subscription, and submit.

Ordering

  • Where can I buy Scorpion Bay Coffee Products?

    Currently you can buy Scorpion Bay Coffee products on our website. We do not yet have any retail locations, but when we branch out we’ll be sure to keep you up to date on all of our locations!

  • How safe is it to order online?

    We only use the safest payment processing services on the web. If you have any security questions or concerns please check out our payment processors security measures. PayPal.com or Shopify Payments.

Returns and Exchanges

  • What is your return and exchange policy?

    You may return most new, unopened items within 30 days of delivery for a full refund. If you would like to exchange an apparel item, email Info@scorpionbaycoffee.com and we will assist you in setting up an exchange.

Product

  • How should I store this coffee and how long will it last?

    The thing to keep in mind when storing coffee is humidity. Keep coffee away from humidity until it is brewed. Storing it in a dark, airtight container at room temperature will keep your coffee fresh for up to 4 weeks if ground, and longer if whole bean.